Terms & House Rules

1. Area of application
   1. These General Business Terms and Conditions apply to contracts on the provision for rental use of conference, banqueting and function rooms in the hotel to conduct events such as banquets, seminars, conferences, exhibitions and presentations etc. and to all other services and supplies provided to the customer by the hotel in this connection.
   2. The sub-letting or re-letting of the rooms, spaces and showcases provided, and extending invitations to attend interviews, sales or similar events is subject to the prior consent of the hotel in text form, whereby the right to terminate pursuant to section 540 (1) sentence 2 of the German Civil Code (BGB) is excluded.
   3. General business terms and conditions of the customer shall only be applicable if this has been explicitly agreed in text form.
       
2. Concluding the contract, contracting parties, liability
   1. The hotel and the customer are the parties to the contract. The contract is concluded by acceptance by the hotel of the application made by the customer. The hotel can confirm the event booking in text form at its discretion.
   2. The hotel is liable for damage which it is accountable for resulting from injury to life, body or health. It is further liable for other damage which is based on an intentional or grossly-negligent breach of duty of the hotel and/or on an intentional or negligent breach of duties of the hotel typical of the type of contract [vertragstypische Pflichten]. Duties typical of the type of contract are those duties which enable the proper execution of the contract altogether and which the customer relies on being performed and is able to rely on being performed. A breach of duty of a statutory representative or person engaged in performance of an obligation of the hotel [Erfüllungsgehilfe] is equivalent to a breach of duty of the hotel. More far-reaching claims for damages are excluded unless otherwise provided for in Section 9. If there should be any disruptions or deficiencies in the services of the hotel, the hotel shall endeavor to remedy this when it has knowledge thereof or upon a complaint being made without undue delay by the customer. The customer is obliged to contribute what it can be reasonably expected to contribute in order to remedy the disruption and minimize possible damage. In all other respects the customer is obliged to notify the hotel in good time of the possibility of an exceptionally large amount of damage occurring.
       
3. Services, prices, payment, off-set
   1. The hotel is obliged to render the services ordered by the customer and agreed by the hotel.
   2. The customer is obliged to pay the hotel’s prices that are applicable or agreed for these and other services used. This also applies to services ordered by the customer either directly or through the hotel which are performed by third parties and paid for in advance by the hotel. This also applies, in particular, to claims by copyright collecting societies.
   3. If a minimum amount of turnover has been agreed and is not achieved, the hotel may demand 60% of the difference as lost profit, unless the customer can demonstrate that less damage was incurred or the hotel can demonstrate that greater damage was incurred.
   4. The prices agreed are inclusive of the taxes applicable at the time when the contract is concluded.    
      The prices shall be adjusted accordingly in the event of changes to the statutory value added tax after the contract has been entered into. In the case of contracts with consumers, this only applies if the period of time elapsing between the date of conclusion of the contract and the date of performance of the contract is longer than four months.
   5. If payment by invoice [Zahlung auf Rechnung] is agreed, payment shall be made within ten days of receipt of the invoice without any deductions being made, unless otherwise agreed.
   6. When the contract is entered into, the hotel has the right to request a reasonable advance payment or security from the customer, for example in the form of a credit card guarantee. The amount of the advance payment and the payment dates can be agreed in the contract in text form. The provisions of statute shall apply in the event of late payment by the customer.
   7. In justified cases, for example if the customer is in arrears in payment or if the scope of the contract is extended, the hotel has the right to demand, even after the contract has been concluded up until the time when the event commences, advance payment or security as set out in subsection 3.6 above or an increase in the amount of the advance payment or security agreed in the contract, up to the full amount of the remuneration agreed.
   8. The customer may only offset or net out an undisputed claim or a claim established by final and absolute court decision against a claim of the hotel.
   9. The customer is in agreement with the invoice being sent to the customer by electronic transmission.
       
4. Revocation by the customer (countermand, cancellation)
   1. It is only possible for the contract concluded with the hotel to be unilaterally dissolved free of charge by the customer if a right to revoke the contract free of charge has been explicitly agreed in the contract or if there is a statutory right to dissolution of the contract free of charge.
   2. If the hotel and the customer have agreed upon a deadline for revocation of the contract free of charge, the customer may revoke the contract up until that date without triggering any claims for payment or damages by the hotel. The customer’s revocation right expires if the customer does not exercise this right vis-à-vis the hotel in text form by the agreed deadline.
   3. If no revocation right has been agreed in accordance with subsection 4.1 above or if it has already expired, and if there is no statutory right to dissolve the contract free of charge either, then the hotel retains its entitlement to the remuneration agreed pursuant to subsections 3.3, 4.4, 4.5 and 4.6 even if the service is not used. The hotel shall offset the income from other letting and saved expenditures. In this connection, a flat rate can be applied for the expenditures respectively saved; this amounts to 10% for individually itemized rental prices, otherwise the flat rate is in accordance with subsections 3.3, 4.4, 4.5 and 4.6. The customer is at liberty to demonstrate that the claim did not arise or not in the amount claimed. The hotel is at liberty to demonstrate that a higher claim arose.
   4. If the customer revokes the contract 60 days or less before the date of the event, the hotel has the right to charge, in addition to the rental price agreed (less possible income or saved expenditures pursuant to subsection 4.3, sentence 2) and the costs of prepaid services pursuant to subsection 3.2, sentence 2, and/or an agreed minimum amount of turnover pursuant to subsection 3.3, 35% of the lost revenue on food and beverage consumption, 60% of the lost revenue on food and beverage consumption in the event of revocation 30 days or less before the event and 85% of the lost revenue on food and beverage consumption in the event of revocation 10 days or less before the event. If events are for several days, the first day of the event shall be taken to calculate the relevant period. The customer is at liberty to demonstrate that the claim did not arise or not in the amount claimed. The hotel is at liberty to demonstrate that a higher claim arose.
   5. The revenue on food and beverage consumption is calculated in accordance with the following formula: agreed menu price plus beverages x number of participants. If no price had yet been agreed for the menu, it shall be based on the most economical 3-course menu in the applicable event offer. Beverages are calculated at one third of the menu price.
   6. If a flat rate conference fee has been agreed per participant, in the event of cancellation 60 days or less before the date of the event, the hotel has the right to charge 60%, in the event of cancellation 30 days or less prior to the event, to charge 75%, and 10 days or less prior to the date of the event, to charge 85% of the flat rate conference fee multiplied by the agreed number of participants. If the events are for several days, the first day of the event shall be taken to calculate the relevant period. The customer is at liberty to demonstrate that the claim did not arise or not in the amount claimed. The hotel is at liberty to demonstrate that a higher claim arose.
       
5. Revocation by the hotel
   1. If it has been agreed that the customer may revoke the contract free of charge within a certain period, then the hotel has, for its part, the right to revoke the contract within this period if inquiries are made by other customers relating to the contractually reserved event rooms and if the customer does not waive its revocation right after a request is made by the hotel and a reasonable time period set. This shall apply accordingly if the customer has been granted an option and if other inquiries are made and the customer is not prepared to make a firm booking after a request is made by the hotel and a reasonable time period set.
   2. The hotel also has the right to revoke the contract if an advance payment or security agreed or required in accordance with subsection 3.6 and/or subsection 3.7 has not been paid after an appropriate period of grace set by the hotel has expired.
   3. Further, the hotel has the right, for an objectively legitimate reason, to revoke the contract for extraordinary grounds, in particular in the event of
      1. force majeure or other circumstances for which the hotel is not responsible, which render performance of the contract impossible;
      2. events or rooms being reserved by culpably providing material facts that are wrong or misleading or by failing to provide material facts; in this context the term material can mean the identity of the customer, the customer’s ability to pay or the purpose of the residence;
      3. the hotel having reasonable grounds to assume that the event can jeopardize the smooth running of the business, the safety or public reputation of the hotel, without this being attributable to the area of responsibility or organization of the hotel;
      4. the purpose of or the reason for the event being in violation of the law;
      5. a breach of subsection 1.2.
   4. Revocation by the hotel that is justified does not give the customer the right to claim damages. If, in the event of revocation under subsection 5.2 or 5.3 above, the hotel has a claim for damages against the customer, the hotel can claim this as a flat rate. In this case, subsections 4.3 to 4.6 shall apply accordingly.
       
6. Changing the number of participants and the time period of the event
   1. The hotel must be notified at least five working days prior to commencement of the event if the number of participants is increased by more than 5%; the consent of the hotel is required for this which shall be given in text form. The invoice shall be based on the actual number of participants, at least, however, on 95% of the higher number of participants agreed. If the actual number of participants is lower, the customer has the right to reduce the price agreed by the amount of the expenditures additionally saved due to the lower number of participants, which amount shall be demonstrated by the customer.
   2. The hotel shall be notified in good time, no later than five working days prior to commencement of the event, of a reduction of over 5% in the number of participants. The invoice shall be based on the actual number of participants, at least, however, on 95% of the number of participants ultimately agreed. Subsection 6.1, sentence 3 shall apply accordingly.
   3. If the number of participants is reduced by over 10%, the hotel shall be entitled to exchange the rooms confirmed, taking account of a possible difference in the rental price of the rooms, unless the customer cannot be reasonably expected to accept this.
   4. If the agreed starting or ending times of the event are changed and the hotel agrees to such deviations, the hotel may charge appropriately for the provision of additional service availability, unless the hotel is at fault.
       
7. Bringing food and beverages to the event
   The customer may not bring food and beverages to events in principle. Any exceptions to this must be agreed in a contract with the hotel in text form. In such cases a reasonable amount shall be charged to cover overhead costs.
    
8. Technical devices, connections and other equipment
   1. If the hotel procures technical devices, connections and/or other equipment from third parties for the customer at the customer`s request, then the hotel acts in the name of, with power of attorney for and for the account of the customer.            
      The customer is liable for the careful handling and proper return thereof. The customer shall indemnify the hotel from and against all third-party claims ensuing from the provision thereof.
   2. The use by the customer of its own electrical equipment which uses the hotel’s electricity supply requires the consent of the hotel. Any damage to or malfunctions in the technical equipment of the hotel caused by the use of this equipment shall be borne by the customer, insofar as the hotel is not accountable for this. The hotel may calculate and charge a flat rate for the electricity costs incurred through such use.
   3. The customer is entitled, subject to consent by the hotel, to use its own telephone, telefax and data transmission equipment. The hotel may charge a connection fee for this.
   4. Any official permissions required for the event shall be procured by the customer itself in good time at its own expense. The customer is obliged to comply with all public-law regulations and other requirements.
   5. The customer is responsible itself for handling the formalities and accounts necessary for procedures relevant under copyright law (e.g. music performance, film presentation, streaming services) with the responsible institutions (e.g. GEMA (German Society for musical performing and mechanical reproduction rights)).
   6. Malfunctions in technical or other equipment provided by the hotel will be remedied promptly whenever possible. Payments may not be withheld or reduced insofar as the hotel is not accountable for such malfunctions.
       
9. Loss of or damage to items of property brought to the premises
   1. Exhibition or other items, including personal property, brought with the customer are located in the event rooms and/or in the hotel at the risk of the customer. The hotel does not assume any liability for the loss, destruction or damage to or of such items, or for pecuniary damage, except in the event of gross negligence or intent by the hotel. Damage ensuing from injury to life, body or health is excluded from this. In addition, all cases where, due to the circumstances of the individual case, the safekeeping constitutes a duty typical of the type of contract [vertragstypische Pflicht] are excluded from this exclusion of liability.
   2. Decoration material and other items brought with the customer and the use thereof must comply with technical fire protection requirements and official regulations. The hotel is entitled to demand official proof of this. If no such proof is provided, the hotel shall be entitled to remove, at the customer’s expense, any material that has been already brought in. Due to the possibility of damage, the erection and affixing of items shall be agreed with the hotel in advance.
   3. Exhibition and/or other items brought with the customer shall be removed without undue delay after the end of the event. If the customer fails to do so, the hotel may remove and store the items at the customer’s expense. If the items are left in the event room, the hotel may charge adequate usage compensation for the period of time in which it is deprived of use of the room.
       
10. The customer’s liability for damage
    1. If the customer is an entrepreneur, the customer is liable for all damage to the building and to the inventory which is caused by the event’s participants and/or visitors, employees, other third parties from its area of responsibility or by the customer itself.
    2. The hotel may demand that the customer provide reasonable security, for example in the form of a credit card guarantee.
        
11. Final provisions
    1. Alterations and supplements to the contract, to acceptance of the application and to these General Business Terms and Conditions shall be made in text form. Unilateral changes or supplements are ineffective.
    2. If the customer is a merchant or public law legal entity, the courts Friedrichshafen have exclusive jurisdiction and venue. The hotel can, however, at its election, also bring legal action against the customer at the place of the customer’s registered office. This also applies to customers not covered by sentence 1 above if they do not have theirregistered office or place of residence in an EU member state.
    3. German law shall apply. The application of the UN Convention on Contracts for the International Sale of Goods is excluded.
    4. Notice pursuant to Section 36 of the German Consumer Dispute Resolution Act (Verbraucherstreitbeilegungsgesetz, VSBG): Villa Gminder Hotel GmbH does not participate in dispute resolution proceedings before a consumer arbitration board.

Terms for Table Reservations (PDF)

This is a translation. In case of doubt, the German version takes precedence.

1. Scope

1.1 These terms apply to table reservations at Restaurant Pinus at Seegut Zeppelin, operated by Villa Gminder Hotel GmbH, Poststraße 1–3, 88048 Friedrichshafen, Germany.

1.2 For parties of 20 or more and for exclusive bookings, our terms for events apply.

2. Reservation

2.1 The reservation becomes binding with our confirmation in text form.

2.2 We accept online reservations for up to eight guests. For nine guests or more, please reserve by telephone or email.

2.3 For six guests or more, we need your email address so that you receive our confirmation and reminder.

3. Cancellation free of charge

3.1 You may cancel your reservation or change the number of guests free of charge:

• up to eight guests: up to 6 hours before the reserved time,
• nine guests or more: up to 48 hours before the reserved time,
• for pre-arranged menus, on public holidays and for special events: up to 72 hours before the reserved time.

You can cancel via the link in your confirmation, by email or by telephone.

3.2 Please let us know even at short notice if you cannot come. This allows us to offer the table to other guests.

4. Pre-arranged menus, public holidays and special events

4.1 If you do not cancel a reservation with a pre-arranged menu, on a public holiday or for a special event in time in accordance with subsection 3.1, or if you do not arrive, we charge flat-rate compensation of 80% of the agreed price per registered guest. Agreed drinks, for example a wine pairing, are part of the agreed price.

4.2 No costs arise insofar as we are able to reallocate the seats.

4.3 If your party arrives but individual guests are missing, we charge nothing. If more than three of the registered guests are missing, we only charge for those exceeding three.

4.4 You are at liberty to demonstrate that we incurred no loss or a significantly lower loss.

4.5 In the event of illness or emergency, we waive the charge. A short message is sufficient.

4.6 For these reservations, we may request a credit card guarantee or an advance payment. The card is not charged at the time of reservation and only serves to secure a claim under subsection 4.1. An advance payment is credited against the bill.

4.7 For special events with advance sales, the price is due at the time of booking. If you cancel within the deadline under subsection 3.1, we refund the full amount, thereafter 20%. You may transfer your booking to another person at any time.

5. Late arrival

We will hold your table for 15 minutes after the reserved time. If we have not heard from you by then, we may give the table to other guests. If you let us know, we will be happy to hold it for longer.

6. Allergies and intolerances

Please tell us about any allergies and intolerances when you make your reservation. For pre-arranged menus and special events, we need this information no later than 72 hours in advance.

7. Data protection and final provisions

7.1 Information on the processing of your data can be found in our privacy policy at www.seegut-zeppelin.de/en/privacy-policy/.

7.2 German law applies.

7.3 Notice pursuant to section 36 of the German Consumer Dispute Resolution Act (VSBG): Villa Gminder Hotel GmbH is neither willing nor obliged to participate in dispute resolution proceedings before a consumer arbitration board.

7.4 Should individual provisions be invalid, the validity of the remaining provisions remains unaffected.

As of: October 2026

House Rules (PDF)

Welcome to Seegut Zeppelin. To ensure that all our guests feel at home, we kindly ask you to observe the following rules. They supplement our General Terms and Conditions. Our reception team will be happy to help with any questions.

1. General

1.1 These house rules apply throughout the Seegut Zeppelin premises, in all buildings, in the Pinus restaurant, in the garden, on the lakeshore, in the garden spa and in the fitness room. They apply to hotel guests and visitors alike.

1.2 Please follow the instructions of our staff. They exercise the domiciliary rights.

1.3 In the event of repeated or serious violations of these house rules, the hotel may prohibit the use of individual areas or terminate the stay. The provisions of the General Terms and Conditions remain unaffected.

2. Arrival, departure and key card

2.1 Your room is available from 3:00 p.m. on the day of arrival. On the day of departure, we kindly ask you to vacate the room by 11:00 a.m. We will be happy to store your luggage at reception before check-in and after check-out.

2.2 Please always carry your key card with you. If our team has to let you into the building or your room outside reception hours because the key card has been forgotten or lost, we charge a service fee of EUR 75 for the staff call-out.

2.3 Rooms may only be used by registered guests. Unregistered overnight guests are not permitted.

3. Quiet hours

3.1 Quiet hours apply throughout the building and outdoor areas from 10:00 p.m. to 7:00 a.m. Please be especially considerate of other guests and the neighbourhood during this time.

3.2 Portable speakers and other electronically amplified music are not permitted in the garden or on the lakeshore at any time.

3.3 Parties and gatherings in the rooms are not permitted. For private occasions, we will be happy to advise you on our event options.

4. Smoking

4.1 Seegut Zeppelin is a non-smoking hotel. Smoking is only permitted at the two designated smoking areas: in front of Villa Gminder and in front of Haus Ferdinand at the roundabout.

4.2 Smoking is not permitted in any buildings or rooms, on balconies and terraces, out of the windows, in the garden, on the lakeshore or in the garden spa. This also applies to e-cigarettes and comparable products. The consumption of cannabis is prohibited throughout the premises.

4.3 In the event of a violation, we charge the costs of special cleaning and, where applicable, loss of room revenue and the costs of a fire brigade call-out in accordance with subsection 7.3 of our General Terms and Conditions.

5. In your room

5.1 For fire safety reasons, batteries of e-bikes, e-scooters and comparable devices may not be charged or stored in the rooms. You are welcome to charge them in the bicycle room in the underground car park of Haus Isabella.

5.2 Candles, incense and open flames are not permitted in the rooms or any of the buildings. Smoke detectors must not be covered or tampered with.

5.3 Your own cooking or heating appliances, such as hot plates, immersion heaters or fan heaters, may not be used.

5.4 For the lakeshore and the garden spa, please take the bath towels and bathrobes from your room.

5.5 Pets are not permitted at Seegut Zeppelin. Assistance dogs are welcome. Please register them at the time of booking and present the ID card for the human–assistance dog team in advance, or at the latest on arrival.

5.6 We recommend keeping valuables in the in-room safe.

6. Restaurant and public areas

6.1 Swimwear is not permitted in the Pinus restaurant or on the terrace.

6.2 Food and drinks brought from outside may not be consumed in the lobby, the Pinus restaurant, at the bar, in the garden or on the lakeshore.

6.3 Children may only be in any area of the hotel and grounds under the supervision of their parents or another responsible adult.

7. Garden and lakeshore

7.1 The garden and lakeshore are reserved exclusively for our hotel guests.

7.2 Bathing is at your own risk. There is no lifeguard. Children may only be on the shore and in the water under the supervision of their parents or another responsible adult.

7.3 The open stairs down to the lake may be slippery when wet or due to algae. Please take particular care.

7.4 The changing cabins are available to all guests. Please do not reserve sun loungers with towels or belongings when you are not using them.

7.5 Seegut Zeppelin is located in a landscape protection area. To protect the shoreline and nature, we have agreed with BUND (Friends of the Earth Germany) that no SUPs or motorised boats, nor any other watercraft, may be launched from or landed at the hotel premises. This does not apply to boats rented out by the hotel.

7.6 Guests may not barbecue or light open fires in the garden or on the lakeshore. This does not apply to fire bowls set up and supervised by the hotel. Please take your rubbish with you.

8. Garden spa and sauna

8.1 The garden spa with Finnish sauna, sanarium and relaxation room is available to our hotel guests aged 16 and over. Current opening hours are available at reception and in the digital guest directory.

8.2 The sauna and sanarium are textile-free. Please shower before using the sauna and always sit on a towel.

8.3 Please keep quiet in the relaxation room. Please do not make phone calls anywhere in the spa and switch your mobile phone to silent. Taking photos or videos in the spa is not permitted.

8.4 Food and drinks in glass containers may not be brought into the spa.

8.5 Please only use the sauna and sanarium if you feel fit to do so. If in doubt, consult your doctor beforehand.

8.6 Please arrive about ten minutes before your treatment or massage. Let us know in advance about any health restrictions, allergies or pregnancy so that we can tailor the treatment accordingly.

8.7 Treatments and massages can be changed or cancelled free of charge up to 24 hours before the appointment. In the event of later cancellation or no-show, we charge the full price of the treatment. You are at liberty to demonstrate that no loss or a lower loss has occurred. If you arrive late, the treatment time will be shortened accordingly.

9. Fitness room

9.1 The fitness room is open around the clock and is available to hotel guests aged 16 and over.

9.2 Use is at your own responsibility. Please use the equipment only as intended, wear clean sports shoes, use a towel and clean the equipment after use. Please report any defects to reception.

10. Photos, filming and drones

10.1 Private souvenir photos are welcome outside the spa. Please respect the privacy of other guests.

10.2 Commercial photography and filming, including for social media as part of collaborations, require our prior consent.

10.3 Launching, landing and operating drones on the hotel premises, in the garden or on the lakeshore is only permitted after prior registration and with the hotel's consent. All required official permits must be in place and proven to the hotel in advance. Due to aviation and other official restrictions in this area, consent is only granted on a case-by-case basis. Our staff may immediately stop any drone flight without consent. We report violations to the competent authorities. For photography and filming at events, we will be happy to put you in touch with a drone pilot who holds all the required permits.

11. Wi-Fi

11.1 Wi-Fi is available to you free of charge. Please use it only in accordance with the law.

11.2 We cannot guarantee uninterrupted availability or a specific speed.

12. Safety

12.1 Please familiarise yourself with the escape route plan in your room. In the event of fire or an alarm, leave the building via the marked escape routes. Do not use the lifts and follow the instructions of our staff and the emergency services.

12.2 Escape routes, corridors and stairwells must be kept clear.

13. Liability, lost property

13.1 The hotel's liability, including for the use of the lakeshore, garden spa and fitness room and for stored luggage, is governed by section 8 of our General Terms and Conditions.

13.2 For items left behind, subsection 8.6 of our General Terms and Conditions applies. We keep them for six months.

Thank you for your understanding. We wish you a wonderful stay.

As of: October 2026

Car Park Rules (PDF)

This is a translation. In case of doubt, the German version takes precedence.

1. Operator, scope

1.1 The car park is operated by Villa Gminder Hotel GmbH, Poststraße 1–3, 88048 Friedrichshafen, Germany (hereinafter “operator”). The car park comprises the underground car park and the outdoor parking spaces of Seegut Zeppelin, Ziegelstraße 5, 88048 Friedrichshafen.

1.2 These rules apply to all users of the car park, hotel and restaurant guests as well as external visitors. For hotel guests, the General Terms and Conditions for Hotel Accommodation Contracts apply in addition.

1.3 These rules and the price list are displayed at the entrances. They can also be accessed via the QR code displayed there and at www.seegut-zeppelin.de.

2. Conclusion of contract, parking entitlement

2.1 A rental contract for a parking space is concluded between the operator and the user upon entering the car park. There is no entitlement to a specific or to a free parking space. No guarding or custody contract is concluded.

2.2 Only registered motor vehicles with third-party liability insurance, an official number plate and a valid inspection sticker may be parked. In the underground car park, vehicles up to a height of 2.10 m are permitted. Motorhomes, caravans, lorries and vehicles with trailers may not be parked.

2.3 Specially marked spaces, such as charging spaces for electric vehicles, spaces for people with disabilities or reserved spaces, may only be used for the designated purpose and only by authorised persons.

3. Opening hours

The car park is generally open around the clock. The operator may temporarily close the car park or parts of it for objective reasons, for example for maintenance, cleaning, winter services or events. Closures will be announced at the entrances in advance where possible.

4. Parking fee and payment

4.1 The parking fee is based on the price list displayed at the entrances and at the pay machine. Individual agreements remain possible.

4.2 The parking fee must be paid cashless before leaving, preferably via the QR code, alternatively at the pay machine. The barrier opens once payment has been made. If staff exceptionally open the barrier without prior payment, the obligation to pay the parking fee remains.

4.3 Hotel guests may pay the parking fee either before leaving in accordance with subsection 4.2 or via their room bill. For the daily flat rate for hotel guests, the number plate must be registered at reception. Only then is entry and exit under the daily flat rate enabled. The same applies if parking is included in the booked rate.

4.4 If the parking fee is not paid before leaving, the operator will claim it subsequently from the user or the vehicle keeper. For keeper identification, processing and postage, it additionally charges a flat fee of EUR 30. If the parking duration cannot be determined, the maximum daily rate of the price list will be charged. The user may in each case demonstrate that a lower amount or no effort was incurred.

5. Conduct in the car park

5.1 The rules of the German Road Traffic Regulations (StVO) apply accordingly throughout the car park. Vehicles must be driven at walking pace. Pedestrians must use the designated walkways.

5.2 Vehicles may only be parked within the marked spaces, one vehicle per space, and in such a way that getting in and out of neighbouring spaces remains possible. Driving lanes, entrances and exits, escape routes, fire brigade access routes and emergency exits must be kept clear at all times.

5.3 The vehicle must be locked and secured against rolling away. Valuables must not be left in the vehicle.

5.4 The following is not permitted anywhere in the car park:

• smoking and the use of naked flames in the underground car park,
• parking vehicles with leaking tanks, leaking lines or escaping fluids,
• running engines unnecessarily, sounding horns and avoidable noise,
• repairs, oil changes, washing vehicles and refuelling,
• storing objects, fuel or flammable materials outside the vehicle,
• charging batteries of e-bikes, e-scooters and comparable devices outside the bicycle room in Haus Isabella,
• writing on, painting or damaging structural parts, facilities and planting,
• staying in the car park for purposes other than parking or collecting a vehicle.

5.5 Children must be supervised in the car park.

5.6 Any soiling, for example from escaping fluids, must be reported to reception without delay.

6. Charging electric vehicles

6.1 Charging spaces may only be occupied during a charging session. After charging has ended, the vehicle must be moved to another space within 60 minutes.

6.2 A separate fee applies for charging, as displayed at the charging station. Only suitable, undamaged charging cables may be used, no extension cables or household sockets.

6.3 There is no entitlement to a free charging point or a specific charging capacity.

7. Contractual penalty for parking violations

7.1 Anyone who culpably

• blocks escape routes, fire brigade access routes, emergency exits, entrances or exits,
• blocks other vehicles or occupies more than one space,
• occupies a space for people with disabilities or a reserved space without authorisation,
• occupies a charging space without charging or contrary to subsection 6.1,

shall pay a contractual penalty of EUR 40 per violation. The contractual penalty will be credited against any further claim for damages.

7.2 In the event of repeated or serious violations, the operator may prohibit the user from further use of the car park.

8. Removal of vehicles

8.1 The operator may have vehicles removed at the expense of the person responsible if they

• block escape routes, fire brigade access routes, emergency exits, entrances or exits,
• prevent other vehicles from entering or leaving,
• are parked without authorisation in a space for people with disabilities or a reserved space,
• are evidently not roadworthy or have no official number plate, or
• pose a hazard, for example due to escaping fluids.

8.2 The person responsible bears the reasonable costs of towing and storage. Statutory claims of the operator remain unaffected.

9. Number plate recognition and data protection

9.1 A camera system at the entrances and exits records the number plate and the date and time of entry and exit. The data is used to calculate and bill the parking fee and, in the event of non-payment or violations, to enforce the operator’s claims. The system is operated by Scheidt & Bachmann GmbH on behalf of the operator.

9.2 The legal basis is Art. 6 (1) (b) GDPR (performance of the rental contract). In the event of non-payment or violations, the legal basis is Art. 6 (1) (f) GDPR; the operator’s legitimate interest lies in enforcing its claims. For this purpose, it may request the keeper’s details from the Federal Motor Transport Authority (KBA).

9.3 After paid exit, the data is automatically deleted after 48 hours. For hotel guests with a registered number plate, this applies after the end of the stay. In the case of outstanding claims, the data is stored until they are settled. Statutory retention obligations remain unaffected.

9.4 For hotel guests, the operator matches the number plate with the reservation, provided the guest has registered it.

9.5 The operator is the controller. Further information, including on the rights of access, rectification, erasure and objection, can be found in the privacy policy at www.seegut-zeppelin.de/en/privacy-policy/.

10. Liability of the operator

10.1 The operator does not guard the vehicles and assumes no duty of custody.

10.2 The operator is liable for damage for which it is responsible resulting from injury to life, body or health. It is further liable for other damage based on an intentional or grossly negligent breach of duty by the operator or on an intentional or negligent breach of duties typical of the contract. In the case of simple negligence, liability in this case is limited to the foreseeable damage typical of the contract. Duties typical of the contract are those that make the proper performance of the contract possible in the first place and on whose fulfilment the user may rely. A breach of duty by a legal representative or vicarious agent is equivalent to a breach of duty by the operator. Further claims for damages are excluded.

10.3 For damage caused by other users or third parties, for example through theft or damage, the operator is only liable if it has itself breached a duty under subsection 10.2. The same applies to malfunctions of the technical equipment.

11. Liability of the user

The user is liable in accordance with the statutory provisions for damage and soiling caused by the user, the user’s passengers or the user’s vehicle to the car park, its facilities or other vehicles.

12. Reporting damage

12.1 Please report any damage to your vehicle that allegedly occurred during the parking period to reception before leaving the car park where possible, and at the latest without undue delay after its discovery in text form to post@seegut-zeppelin.de. Only then can we determine the cause and, where applicable, identify the person responsible.

12.2 Complaints and defects concerning the car park can be reported to reception, also in text form to post@seegut-zeppelin.de.

12.3 Anyone who causes damage to the car park, its facilities or other vehicles shall report this to reception without delay.

13. Domiciliary rights

The operator’s staff and persons commissioned by the operator exercise the domiciliary rights in the car park. Their instructions must be followed.

14. Final provisions

14.1 In addition, the statutory provisions on rental contracts apply.

14.2 German law applies. If the user is a merchant or a legal entity under public law, the exclusive place of jurisdiction is Friedrichshafen.

14.3 Notice pursuant to section 36 of the German Consumer Dispute Resolution Act (VSBG): Villa Gminder Hotel GmbH is neither willing nor obliged to participate in dispute resolution proceedings before a consumer arbitration board.

14.4 Should individual provisions be invalid, the validity of the remaining provisions remains unaffected.

As of: October 2026